Shipping policy

Shipping Policy

Thank you for shopping with Zelphera. We are committed to delivering your order safely and efficiently.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed on weekends or public holidays.
  • During high-demand periods, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times:

  • United States: 7–15 business days
  • Canada: 7–15 business days
  • United Kingdom: 7–15 business days
  • Australia: 7–15 business days
  • Europe: 7–18 business days
  • Other International Destinations: 7–20 business days

Please note that these are estimated delivery times and may vary depending on your location, customs processing, weather conditions, or carrier delays.

3. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before your order is completed.

Any promotional free shipping offers will be clearly displayed on our website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

5. Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.

These charges, if applicable, are the responsibility of the customer.

6. Delayed Shipments

While we do our best to deliver orders on time, shipping delays may occur due to circumstances beyond our control, including:

  • Customs inspections
  • Weather conditions
  • Carrier delays
  • High shipping volumes
  • Public holidays

We appreciate your patience in such situations.

7. Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

Zelphera is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us as soon as possible.

Our support team will investigate the issue and work with you to find an appropriate solution.

9. Contact Us

If you have any questions regarding shipping, please contact us.

Email: thezelphera@gmail.com

Website: https://www.zelphera.com