Return & Refund Policy

At Zelphera, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or your order number is required.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Clear photos or videos showing the issue

After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or other suitable resolution.

Refunds

Once your request has been reviewed and approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has entered processing or has been shipped, it may no longer be possible to cancel it.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Non-Refundable Situations

Refunds or returns may not be available if:

• The product has been used or damaged after delivery.
• The product is returned without its original packaging.
• The return request is made after the eligible return period.
• Incorrect shipping information provided by the customer results in delivery issues.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: thezelphera@gmail.com
Website: https://www.zelphera.com